Shipping & Delivery Policy

1. Nature of our services

ATW STAYS (OPC) PRIVATE LIMITED (CodeByWeb) provides software development, web and mobile applications, CRM and business software, integrations, hosting, maintenance and subscription services. These are digital services. We do not sell or ship physical goods, so no physical shipping charges apply.

2. How deliverables are delivered

• Live deployment: the software is deployed to the Client’s server or cloud account, or to a hosting environment we manage, and access is shared with the Client.
• Access credentials: login details, admin accounts and any required configuration are sent by email or another secure channel to the contact email provided by the Client.
• Source code and files: where source code or files form part of the agreed deliverables, they are shared through a code repository or secure download link after the applicable payment is received.
• Subscription products (for example One, Travel CRM and Prop CRM): access is activated on the workspace or account created for the Client, normally once payment is confirmed and account details are received.

3. Delivery timelines

Delivery timelines are specified for each project in the proposal, quotation or Project Agreement, and depend on the scope and on the Client providing content, approvals and access on time. Subscription and support plans are activated normally within 1–2 business days of confirmed payment and receipt of the required details. Timelines are estimates and may move because of Client delays, change requests or third-party dependencies, as described in our Terms & Conditions.

4. Delivery confirmation and acceptance

Delivery is considered complete when the deliverable is made available to the Client for review or use, as notified by email. The Client should review and report issues within the period stated in the Terms & Conditions.

5. Delivery charges

There is no separate delivery charge for digital delivery. Any third-party costs (for example domains, hosting, licences or messaging credits) are quoted separately as described in the Project Agreement.

6. If you do not receive your delivery

If you have paid but have not received access or an update within the timeline confirmed to you, please email support@codebyweb.com with your name, invoice or payment reference and the email address used. We will investigate and respond within 2 business days. Refund matters are covered by our Refunds & Cancellations policy.

7. Contact

ATW STAYS (OPC) PRIVATE LIMITED, trading as CodeByWeb. Email: support@codebyweb.com.